SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of brevellen.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of brevellen.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This teaching method just works wonders. I've tried everything else out there but nothing compares to this one.
i honestly didn’t expect it to work as well as it did, my dog is now the most relaxed pooch on the block 🙌🏻
Game changer
After adopting a rescue dog with severe anxiety, I was at my wit's end trying to find ways to help her relax. This guide came as a blessing! The methods outlined are not just effective but also very humane and considerate of the dog's emotional state. It has truly transformed our lives and given my fur baby the comfort she deserves.
Wow, this guide is incredible! My dog has never been so calm and well-behaved. 🐕
Absolutely brilliant! Saw results within days.
My hyperactive pup transformed into a peaceful pet after using this guide. Couldn't be happier!
So helpful!
If you're struggling with an anxious or stressed-out pet, you need to get your hands on this guide right away!
I can finally enjoy quiet evenings without my dog bouncing off the walls - thanks to these techniques.
I'm amazed by how much this guide has improved both mine and my dog's life. Having a hyperactive Labrador Retriever was proving to be quite challenging until I stumbled upon these techniques. They're straightforward yet incredibly efficient, making them easy for anyone (even first-time pet owners) to implement. My Lab is now noticeably calmer, happier, and we can finally enjoy peaceful walks in the park!
it's perfect
No more sleepless nights for me and my fur baby. This book has made such a difference in our lives 😊
this was exactly what i needed for my high-energy border collie she's much more chilled out now 👍
good thing
The best part about these methods? They're easy-to-follow and don't require any special tools or gadgets.
Seriously impressed by how effective yet simple these relaxation tactics are
I love how patient and understanding I've become towards my canine companion while following these teachings.